Privacy policy

PRIVACY POLICY

Last updated: 22 May 2026

SKIN+ operates this store and website, including the data, content, features, tools, products and services, to provide you — the customer — with a curated shopping experience (the "Services"). SKIN+ is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you contact us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed, as set out herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean any data that identifies you or that can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or data that has been de-identified such that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you are based, and what applicable law permits or requires, we may collect or process the following categories of personal information — including inferences drawn from such information:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card details, financial account data, transaction details, payment method, payment confirmation and other payment-related information.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your basket, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
  • Communications with us, including information you provide when contacting us, for example when submitting a customer service enquiry.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information relating to your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, contact us, or provide your personal information by any other means.
  • Automatically through the Services, including information from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including where we engage them to enable certain technology or where they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to deliver the Services to you, including fulfilling our contract with you, processing payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and offering you a personalised shopping experience — such as recommending products relevant to your purchases. This may include using your personal information to personalise and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or post, and displaying online advertisements about products or services within the Services or on other websites — including based on items you have previously purchased, added to your basket, or other activities carried out within the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action against potentially fraudulent, unlawful, dangerous or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password or other information with anyone.
  • Communications with you. We use your personal information to provide customer support, respond to your enquiries, deliver services effectively and maintain our business relationship with you.
  • Legal purposes. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, litigation or other contentious legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, suppliers and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order management and fulfilment).
  • With commercial and marketing partners to provide marketing services and display advertising to you. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our commercial and marketing partners will use your information in accordance with their own privacy notices. Depending on where you are based, you may have the right to ask us not to share information about you for the purposes of personalised advertising based on your online activity across different merchants and websites.
  • Where you instruct, request or otherwise consent to the disclosure of certain information to third parties — for example, to arrange delivery of products, or through the use of social media widgets or login integrations.
  • With our affiliates or, more generally, within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to court orders, search warrants or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants and with the Shopify platform itself. To deliver these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with the Shopify platform. In these circumstances, Shopify is the data controller responsible for processing your personal information, including responding to your requests to exercise your rights in relation to how that information is used for such purposes. For further information about how Shopify uses your personal information and the rights you may have, please refer to Shopify's Consumer Privacy Policy. Depending on where you are based, you may exercise certain rights in respect of your personal information via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces — including information shared on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, without limitation as to its use by us or third parties. The inclusion of such links does not in itself constitute an endorsement of the content of those platforms or their owners or operators, unless expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined under applicable law in their jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time for which we retain your personal information depends on a number of factors, such as the need to maintain your account, deliver the Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

You may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may be permitted by law to decline your request.

  • Right of access. You have the right to request access to the personal information we hold about you (commonly known as a Subject Access Request).
  • Right to erasure. You have the right to request that we delete the personal information we hold about you, in certain circumstances.
  • Right to rectification. You have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to data portability. You have the right to receive a copy of the personal information we hold about you in a structured, commonly used and machine-readable format, and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or to orders you have placed.

As a customer based in the United Kingdom, and subject to the exceptions and limitations set out in applicable law, you also have the following additional rights under the UK GDPR and the Data Protection Act 2018:

  • Right to object and right to restrict processing. You have the right to ask us to stop or limit the processing of your personal information for certain purposes, including where we rely on legitimate interests as our legal basis or where we use your information for direct marketing.
  • Right to withdraw consent. Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out on the basis of consent prior to its withdrawal.
  • Right not to be subject to automated decision-making. You have the right not to be subject to a decision based solely on automated processing — including profiling — where that decision produces legal or similarly significant effects on you.

You may exercise any of these rights by contacting us using the details provided below. For further information about how Shopify uses your personal information and the rights you may have — including in respect of data processed by Shopify — please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. You may designate an authorised representative to submit requests on your behalf. Before accepting such a request, we will require the representative to provide evidence of your authorisation, and we may require you to verify your identity directly with us. We will respond to your request within one calendar month, in accordance with UK GDPR requirements.

Complaints

If you have a complaint about how we handle your personal information, please contact us in the first instance using the details provided below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: https://ico.org.uk

International Transfers

Please note that we may transfer, store and process your personal information outside the United Kingdom. Where we transfer your personal information outside the UK, we will use recognised transfer mechanisms — such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses — as appropriate, unless the transfer is to a country that has been recognised by the UK Government as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date, and notify you of any changes as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

📧 skineuropeshop@gmail.com